Concurrent Users (CCU)
The number of users allowed to connect to your application is defined by its CCU.
For plans the CCU total is defined by the sum of peaks for all regions.
EU peak 420 CCU,
US peak 230 CCU,
Other regions 0 CCU
CCU total = 420 + 230 = 650, matching 1000 CCU plan.
CCU Burst, Overage
We allow you to temporarily burst your CCU limit, so you don't have to worry about losing users.
After your first burst you have 48 hours to upgrade your plan before your app will be capped.
For burst the CCU count is defined by the peak of CCU across all connected regions.
The included traffic is calculated from plan CCU and included traffic.
All incoming and outgoing messages to the Photon Cloud servers count towards the traffic limit.
Overage fees apply to traffic exceeding that limit - see table above.
Sample: 100 CCU plan * 3 GB incl. per CCU = 300 GB included traffic.
Monthly Active Users (MAU)
We assume, as rule of thumb and based on our experience, 1 CCU to match 20 daily active users (DAU). Each DAU translates to 20 monthly actives (MAU).
One-time plans apply for one application and for a lifetime of 12 months , no recurring fees.
One-time CCU add to any monthly plan, e.g. 100 + 500 = 600 CCU in total.
Down- and Upgrade at any Time
Downgrade and upgrade subscriptions at any time.
New CCU are operative immediately.
Fees from the former paid plan are automatically pro-rated.
Cancellations take effect end of month.
Support and SLAs
All packages include free forum access and e-mail support.
Contracts with guaranteed service levels, priority email and phone support are available with enterprise plans on request.